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The Bay Hotel Cape Town
The Bay Hotel

Services

The Bay Hotel offers all the services you would expect from a 5 star hotel.

The reception is a welcoming space, furnished with couches and relaxation areas. While guests check in, they can enjoy a cup of coffee or a glass of wine at Bistro @ The Bay, which is situated in the reception area. A full concierge service is available where dedicated and knowledgeable staff will be of assistance. There is a tourism & business centre just off reception, equipped with flyers and information on all popular tours, a friendly tour advisor, a computer for guest use and a meeting room. The hotel offers guests a comprehensive resource for planning their itineraries within the confines of the hotel. Chauffeur driven services in a fleet of luxury vehicles can be arranged. The drivers are well presented and deliver a professional and discreet service.

The Bay Hotel Reception
Tourism Centre
Luxury Transfers

Guests can order meals and beverages from room service, selected from the Bistro @ The Bay menus. By special arrangement enjoy a movie night in with your choice from a selection of DVD's.

All guests at The Bay Hotel are pampered by Antjies and L'OCCITANE products, supplying all your basic toiletries and necessities. The hotel has a dedicated housekeeping department, ensuring comfort and cleanliness.
A laundry service is offered for guests’ clothing at an additional cost, including washing, ironing, dry cleaning, suede and leather cleaning and treatment of all delicate fabrics. All linen in the hotel is of quality cotton and guests are treated to a choice of pillows, provided on a menu in their rooms.

The Bay Hotel
Housekeeping
Security at The Bay Hotel

The Bay Hotel always has a security presence in the form of qualified staff, with regular patrols, a security station at each entry point of the hotel and a security office. There are 27 parking bays in the front of the hotel and an allocated parking area behind the hotel that is monitored by security 24hrs a day.

Control Room

The Village & Life Control Room is now fully operational. The Control Room is a 24 hour, 7 days a week backup system that has been put in place to ensure the comfort and safety of all our guests. The main function of the Control Room is to serve as a second backup for security when the All Hours Number, provided at each property, is not answered. The staff at the Control Room will then be able to direct calls or contact the manager of the property, director of the company, police, ambulance or applicable embassy, depending on the situation.

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